Goodwill of Denver

  • Receptionist On Call

    Posted Date 2 months ago(5/25/2018 4:14 PM)
    Job ID
    2018-3398
    Category
    Administrative/Clerical
    Location
    US-CO-Denver
  • Overview

    GENERAL DESCRIPTION OF THE JOB

    The Temporary On-Call Receptionist is a highly visible, customer focused position responsible to provide general office support with a variety of administrative activities and related tasks. This position is a temporary role requiring schedule flexibility to pick-up scheduled and short notice shifts at our Corporate Headquarters. Shifts will scheduled during business hours, Monday-Friday 8am-5pm.

    Under the direction of the Sr. Director of Operational Risk Management, the On-Call Receptionist completes the following duties:

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Answers incoming calls on a switchboard in a friendly, courteous and timely manner. Answers questions and directs calls to appropriate person or department.
    • Answers questions regarding job openings and customer’s questions regarding general information as well as referrals to various other departments.
    • Greets visitors in a friendly, courteous and timely manner. Ensures that visitors sign-in and are escorted by employees. Replaces sign-in sheet as needed.
    • Opens and closes reception area daily including turning on TV, DVD, lamps, and unlocking/locking the door.
    • Assists Community Employment & Day Program Participants with Access-A-Ride.
    • Responds to urgent and emergency situations and seeks the appropriate department/supervisor to assist.
    • Notifies employees via email of lost and found items and car issues (lights on, illegal parking, etc).
    • Processes all incoming U.S. mail, deliveries, and schedules FedEx pickups.
    • Makes intercom announcements regarding inclement weather or meeting reminders as needed. Creates and posts signs on doors for business closures.
    • Safeguards and controls confidential and highly restricted information.
    • Builds and maintains effective quality working relationships with internal and external customers. Acts with customers in mind and is dedicated to gaining their trust and meeting their expectations.
    • Uses effective written and verbal communication. Uses good interpersonal skills treating everyone with dignity and respect. Immediately advises supervisor of significant and unexpected problems. Promotes and demonstrates teamwork and cooperation.
    • Completes assignments, projects, reports, and paperwork accurately and timely.
    • Reports any suspicious behavior, incidents of theft, or unauthorized possession/removal of Goodwill property.
    • Follows all Goodwill policies and procedures. Follows safety rules and regulations. Acts safely at all times.
    • Supports the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures.
    • Performs other duties as assigned.

    COMPETENCIES

    To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Organizational Support, Adaptability, and Attendance/Punctuality.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION and EXPERIENCE

    High school diploma or general education degree (GED) and one year related experience and/or training; or equivalent combination of education and experience. Must have the functional and technical skills to perform the duties and responsibilities.

    COMMUNICATION SKILLS

    Ability to communicate with customers and Goodwill employee’s using different forms of communication (Phone, Email, In Person, etc.), while answering multiple phone lines.

     

    MATHEMATICAL SKILLS

    Ability to work with mathematical concepts as it applies to the duties and responsibilities.

     

    COMPUTER SKILLS

    To perform this job successfully, an individual should have advanced knowledge of MS Word word processing software; MS Excel spreadsheet software; and MS Outlook contact management systems. Proficiency in Internet and general database concepts is preferred.

                   

    CERTIFICATES and LICENSES

    Ability to pass a criminal background investigation and e-Verify.

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The noise level in the work environment is frequent. Duties and responsibilities are conducted in a general office environment.

     

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The employee must rarely lift and/or move up to 30 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell.

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