Goodwill of Denver

  • Youth Services Specialist

    Posted Date 3 months ago(4/19/2018 2:14 PM)
    Job ID
  • Overview


    Facilitates implementation of Goodwill Youth Services programming in the areas of coordination of volunteer events, substitute teaching, classroom support and 1-on-1 support to youth, job and internship development, planning and attending specialized events, data entry, evaluation support, administrative functions, and serves as ambassador of the organization in the community. Under the direction of the Manager of Youth Services, provides opportunities and resources to students to develop career and college readiness skills by performing the following duties:


    • Works as part of a team and with Volunteer Recruitment Specialist to recruit, screen and train volunteers and/or mentors. Responsible for scheduling volunteers and/or mentors and providing a positive experience for them in the classroom in conjunction with support staff.
    • Plans and executes high quality, professional volunteer events to enhance classroom and/or community-based programming.
    • Supports Manager, Facilitators, and other Youth Services staff with programming and additional functions to provide quality services to students and youth in GID service area
    • Assists with coordination of work site tours, campus visits, community activities, job shadows and job and internship placement opportunities for youth.
    • Develops partnerships with community programs providing human services to the youth population including but not limited to career and workforce readiness, mentoring, tutoring, scholarship search, post-secondary preparation, and leadership training.
    • Supports planning and implementation of staff meetings, Youth Services and other Goodwill events, and participates on committees as directed by Manager.
    • Conducts or coordinates training associated with career and workforce readiness, post-secondary education, employment search, professionalism, and volunteerism.
    • Encourages youth participation in Goodwill support programs including but not limited to mentoring, Student Advisory Council, and summer programming.
    • Meets with youth 1-on-1 or in groups to assist with academic and personal development, and involves appropriate school staff, Goodwill staff, and parent/guardian when needed.
    • Coordinates and delivers summer-based Youth Services programming to ensure continuity of mission objectives throughout the year.
    • Collects and maintains accurate and timely reports of volunteer and student information for evaluation needs and progress reports to allow for the growth, success and sustainability of Youth Services Program.
    • Monitors the quality of the data they submit into Salesforce through participation in monthly audits of their data with the Program Monitoring and Evaluation (PME) department.
    • Utilizes data provided by the PME department with manager oversight to monitor progress towards their annual goals.
    • May be expected to meet additional requirements, such as collecting and/or providing additional data, maintaining participant files, administering and/or completing different surveys, or completing monthly timesheets, related to particular programs or funding sources.
    • Maintains knowledge of principles, practices and objectives as related to the youth population, post-secondary education, case management, public assistance and support, as well as program evaluation and outcome measures in related to the delivery of Goodwill Youth Services programs.
    • Participates in promotional events in conjunction with available internship opportunities, Volunteers Rock and encourage student engagement with education and the community.
    • Promotes internal and external programs benefitting the youth population among the student population, and within the local community using various creative mediums to reach intended audience.
    • Actively generates referrals to Goodwill and partner programs and recruits volunteers, mentors, and interns from the community.
    • Utilizes social media to promote Goodwill and partner services and to communicate student success stories.
    • Acts as classroom instructor and substitute teacher, as business needs dictate.
    • Performs any other duties as required or assigned.


    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

    Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

    Technical Skills – Assesses student strengths and weaknesses with the goal of developing life skills, achieving employment, pursuing post-secondary education and/or trade school; Evaluates internal and external training and development opportunities for students; Strives to continuously build knowledge and skills of case managers in order to provide superior service to students; Shares expertise with others.

    Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

    Customer Service - Manages difficult or emotional student situations; Responds promptly to student and/or school needs; Solicits student and/or administrator feedback to improve service; Responds to elevated requests for service and assistance; Meets commitments; Tailors empathic communication to a student audience facing socioeconomic and cultural challenges that maintains youth’s dignity; Acts as advocate to the student by communicating on their behalf to outside agencies and resources.

    Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Able to balance Goodwill and Denver Public School (DPS) responsibilities and tailor creative and inclusive solutions to meet student population needs; Contributes to building a positive team spirit; Puts success of team above own interests; Recognizes accomplishments of other team members and the student population.

    Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

    Leadership - Effectively influences actions and opinions of others; Accepts feedback from others; Provides vision and inspiration to students and school administration.

    Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

    Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.

    Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

    Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

    Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.

    Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

    Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

    Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

    Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Represents the Organization and its Mission by treating other employees with respect and dignity.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Bachelor’s (B.A.) degree mandatory in related discipline and minimum of 1 year experience associated with the delivery of human services to a youth population; or equivalent combination of education and experience.


    Employee is responsible for directing department funds in accordance with approved budget standards. Any technology or Goodwill property used in the normal course of employment will be under the safekeeping and the responsibility of the employee to maintain in good working order.


    Ability to respond to common inquiries or complaints from youth, volunteers, mentors, and/or members of the school community. Ability to write speeches and program promotional materials for publication that conform to prescribed style and format. Ability to act as a spokesperson for Goodwill programs at various school and community events.


    Ability to work with mathematical concepts such as projections and statistical inference associated with program performance. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


    To perform this job successfully, an individual should have knowledge of MS Word word processing software, MS Excel spreadsheet software and MS Outlook contact management systems. Employee should have an understanding of CiviCore and case management software. Understanding of Infinite Campus and Naviance is preferred.

    Employee must be able to utilize audio/visual equipment and various forms of technology resources to facilitate curriculum in the classroom environment.


    Current Colorado substitute teacher authorization is required. A clear Secondary Education credential issued from the Colorado Department of Education is preferred. Employee must have a clear Colorado driver’s license to drive on Goodwill business. Must pass background check, pre-employment drug test and E-Verify.


    No supervisory responsibilities


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employee will spend a majority of time working in a school and/or classroom environment. However, employee will travel to corporate headquarters and Goodwill event locations where environmental conditions may vary.

    The noise level in the work environment is usually moderate. Travel between offices is approximately 15%.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must regularly lift and /or move up to 30 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell.


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