Goodwill of Denver

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Manager Benefits Programs

Manager Benefits Programs

Job ID 
Posted Date 
Human Resources

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The Manager of Benefits Program is responsible for assisting with the planning, implementation and daily operations of the Benefits business area. This position will be responsible for the analysis and assisting with the development of health and welfare programs. The Manager will research, analyze and develop proposed modifications to benefit programs to meet organizational objectives. This position will serve in an analytical capacity to primarily manage the medical, dental, vision, disability and life plans, including plan and vendor management, design, cost analysis, compliance, and employee communications as well as be involved in a variety of department projects. The Manager will be responsible for overseeing the administration of the Employee Support Services, Leave of Absences, ADA, and worker’s compensation programs. The Manager will assist in the evaluation and recommendations for enhancements in company benefit programs, developing procedures to reduce costs, analyzing trends and improve the delivery of programs. The Manager will be accountable for understanding the requirements for current trends and legislative requirements including staying current with all new legislation such as Health Care Reform. The Manager ensures the compliant and competitive positioning of Goodwill benefits plans to support our employees by performing the following duties directly or through subordinates:



  • Manages day-to- day operations for all Benefits plans for the Organization. Assists employees with benefit related questions and issues.
  • Assists in all aspects of employee benefit program administration including ongoing review of policies and procedures covering health and welfare insurance.
  • Gathers and prepares benefits data for annual renewal review, and survey participation where applicable. Prepares required benefits-related filings.
  • Reviews existing benefits plan and programs to determine need for changes and enhancements; proposes plan design changes to meet changing company needs
  • Prepares regular and ad-hoc reports regarding benefits programs and communication materials for employees management, and vendors as required.  
  • Interprets benefit plan policies, legislative changes, and legal requirements and make appropriate plan design recommendations.
  • Maintains Plan Documents and Vendor Contracts. Assists with negotiations and with presentations to management for contract renewals. Participate in RFPs and vendor implementations. Integrate acquisitions for all benefit programs.
  • Partners with HRIS, Accounting, Finance & Risk Management and various departmental groups to effectively perform all aspects of plan management. Maintains compliance of benefit programs including assisting with coordinating the annual benefits audit and 5500 filing, updating the SPD and ensuring all required regulatory notices are filed and employee communications distributed. Maintains an understanding of ERISA, HIPPA, the Affordable Care Act, and other benefit laws, regulations, and legislative activity in order to ensure compliance of all plans. Maintains awareness of industry trends and practices. Assists in managing vendor relationships and performance.
  • Analyzes claims, utilization and financial plan data and makes recommendations on program improvement.
  • Provides training and education to the managers and assistant managers on benefit plans and programs.
  • Acts as project manager for annual Benefits Open Enrollment.
  • Leads various plan analysis and design projects tied to HR and company strategies.
  • Writes, reviews, and updates benefit communication materials for various projects. Coordinates with Marketing on messaging, branding and production behind benefits communication.
  • Ensures benefits data integrity and accuracy.
  • Oversees all necessary monthly audits and reviews.
  • Assists in reviewing the operating budget of the Benefits business area and ensures that expenditures are consistent with budget.
  • Directs collection and initial analysis of statistical data for associated Benefits programs for management.
  • Maintains Quality Assurance programs to track individual outcomes and trends in the delivery of various Benefits initiatives.
  • Trains direct reports on cultivating effective quality working relationships with internal and external customers to ensure that business area objectives are met. Provides leadership and employee development over function area staff.
  • Acts as the subject matter expert for all function area inquiries and systems. Research and assessment of market competitiveness making recommendations where appropriate around design changes in order to keep benefit plans relevant and good for the company’s bottom line.


  • Implements strategic planning and assists in the development and implementation of policies and procedures.


  • Performs any other duties as required or assigned.



To perform the job successfully, an individual should demonstrate the following competencies: Analytical, Problem Solving, Customer Service, and Interpersonal.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor's degree (B. A.) in Human Resources or related discipline is required; minimum of three (3) years related experiences required; and minimum three (3) years benefit analysis experience required. Experience may be considered in lieu of education.


Experience with specific benefit plan background working on medical, dental, vision, disability plans, life insurance, EAPs, compliance activity, internal and external audits, benefit communications, benefits open enrollment, benefit plan implementations, and plan performance and cost analysis tracking is required.


Knowledge of federal and state benefit laws and regulations is mandatory. Proven organizational and project management skills is required.



Employee is responsible for directing department funds in accordance with approved budget standards. Any technology or Goodwill property used in the normal course of employment will be under the safekeeping and the responsibility of the employee to maintain in good working order.




Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and program promotional materials for publication that conform to prescribed style and format.



Ability to work with mathematical concepts such as projections and statistical inference associated with program performance. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.



Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



To perform this job successfully, an individual should have intermediate knowledge of MS Word processing software, MS Excel spreadsheet software, HRIS systems, and MS Outlook contact management systems. 



CEBS preferred. Employee must have a valid Colorado driver’s license in order to drive on Goodwill business. Must pass a criminal background check, education verification, and E-Verify.



Directly manages staff associated with the HR – Benefits business area.


Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; development; rewarding and disciplining employees; addressing complaints and resolving problems.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Employee will spend time working in a general office environment. The noise level in the work environment is usually moderate. However, employee may travel to Goodwill event locations where environmental conditions may vary. Primary work location will be Corporate Headquarters. Travel is approximately 10% with the exception of the open enrollment period. 



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must regularly lift and /or move up to 20 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell.