Goodwill of Denver

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Assistant Manager GoodElectronics

Assistant Manager GoodElectronics

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The Assistant Manager of GoodElectronics assists the Manager of GoodElectronics in the day-to-day operations of the GoodElectronics business unit. This position drives production and revenue through supply chain management, ensuring production goals are met, and maintaining the proper distribution of resources. The Assistant Manager supports the business through overseeing supply chain strategies, responsible recycling methods, data destruction methods, maintaining all required records, reports and driving production. This role serves as a champion and model of GID’s values – “FACE IT” which incorporates fun, accountability, collaboration, empowerment, innovation, and transparency in all we do. The GoodElectronics Assistant Manager performs the following duties personally or through subordinates:



  • Accountable for inbound and outbound activities of goods earmarked for GoodElectronics including, but not limited to, the proper sorting of goods, the use of appropriate BOL, creating manifests and accurately recording all inbound and outbound material.
  • Works with the Manager of GoodElectronics, leads and supervisors to establish production and revenue goals and ensuring those goals are met. Oversees the GoodElectronics area and is accountable for checking workflow and individual production to ensure efficiencies are being met. Assists Leads and Supervisors with disciplinary actions. Reviews disciplinary, performance and production needs with Manager on a regular basis.
  • Assures customers receive efficient and courteous service. Schedules local pickups for customers and ensures customers receive appropriate reports as requested.
  • Assists the GoodElectronics Management Team in root cause analysis and ensuring GoodElectronics area is secure and that all employees are in compliance with all security and safety policies and procedures.
  • Assists in defining tactics and programs for improving and expanding the GoodElectronics business line.
  • Makes sounds decisions based on experience, analysis, and judgement.
  • Works closely EHS and Safety management team to drive Goodwill business.
  • Ensures Department adheres to R2:20123, OHSAS18001 and ISO14001 Standards, 40 CFR part 273 federal regulations and all equivalent regulations attached to part 273 as well as local, state, DOT and OSHA regulations.
  • Follows all Goodwill policies and procedures. Follows safety rules and regulations. Acts safely at all times.
  • Builds and maintains effective quality working relationships with management, co-workers customers, and donors. Uses effective written and verbal communication. Uses good interpersonal skills treating everyone with dignity and respect. Immediately advises supervisor of significant and unexpected problems. Promotes and demonstrates teamwork and cooperation.
  • Completes assignments, projects, reports, and paperwork accurately and timely.
  • Works flexible schedules, overtime, weekends, evenings and holidays if required.
  • Performs other duties as assigned.




To perform the job successfully, an individual should demonstrate the following competencies: Project Management, Customer Services, Delegation, Business Acumen and Planning/Organizing.  


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Associate’s Degree; minimum of two (3) years supervisory experience in a related field. Must have working knowledge of EHSMS and electronic recycling industry. Must have the functional and technical skills to perform the duties and responsibilities of the job.



Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 



Ability to work with mathematical concepts as it relates to the duties and responsibilities of the job.



Ability to analyze and apply policies, procedures, federal regulations, and regulatory standards. Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Ability to define problems, collect data, identify root causes, draw valid conclusions without bias, develop and implement approved solutions.


To perform this job successfully, an individual should have knowledge of MS Word processing software; MS Excel spreadsheet software; and MS Outlook contact management systems. Proficiency in Internet and general database concepts is preferred. Must have basic understanding of online sales and computer refurbishment.



Ability to pass a criminal background investigation and pre-screen. Must have a clear Colorado driver’s license and be able to drive on Goodwill business, if necessary.



Indirectly supervises GoodElectronics Lead Processor and Associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equipment used in the position include the computer, hand tools, telephone and the Pallet Jack.


The noise level in the work environment is usually moderate to high. Duties and responsibilities are usually conducted in a fast paced Warehouse condition. However, position may travel to Goodwill locations that vary in environmental conditions.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical - Heavy Work: Lifting and Carrying objects weighing 20 pounds constantly and 30 pounds occasionally to raise objects from a lower to a higher position or moving objects horizontally from position-to- position requiring the substantial use of the upper extremities and back muscles. Pushing and Pulling: Using upper extremities to exert force in order to push, pull, draw, drag, haul or tug objects in a sustained motion exerting 20 pounds of force constantly, 40 pounds of force frequently, and 75 pounds of force occasionally. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. Standing: Standing in one location for an extended period of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reaching: Extending hand(s) and arm(s) in any direction. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Repetitive Motions: Uninterrupted repetitions of the wrists, hands, fingers, elbows, or shoulders. Stooping: Bending body downward and forward by bending spine at the waist using the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Crawling: Moving about on hands and knees or hands and feet. Visual: The worker is required to have close visual acuity to perform activities such as operating office machines; preparing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work assigned. The worker is required to have visual acuity, including color, to visually inspect products for small defects at distances close to the eyes and within or at arms’ length. The worker is required to have visual acuity, including color, to read prices, operate a cash register, complete credit card and return paperwork, etc. The worker is required to have visual acuity to operate motor vehicles, tractor trailers, forklifts, compactors, balers, etc.