Goodwill of Denver

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Lead Employee Learning & Development Specialist

Lead Employee Learning & Development Specialist

Job ID 
Posted Date 
Human Resources

More information about this job


The Lead Employee Learning and Development (L&D) Specialist will assist the Employee L&D Manager in driving programs and projects that focus on strengthening the organizational culture, knowledge and abilities of employees to drive business results and optimize employee growth. The Lead position is a self-motivating team player, capable of working with minimal supervision and driving results. This role serves as a champion and model of GID’s values – “FACE IT” which incorporates fun, accountability, collaboration, empowerment, innovation, and transparency in all we do. The Lead will perform the following duties:



  • Assess training needs through surveys, interviews with employees, or consultations with managers or instructors.
  • Facilitates learning solutions in either a physical classroom or virtual setting. Serve as a role model for excellent instructional facilitation and develop those capabilities in others
  • Assists Specialist and other staff with all new hire and onboarding forms as required by state and federal law; documentation including, but not limited to a policy packet, employee handbook, skills training documents and benefit information.
  • Determine metrics and key skill indicators to measure success and sustainability of programs.
  • Perform other related duties as required to ensure Learning and Development goals are met.
  • Acts as a resource for identified key stakeholders with training initiatives.
  • Acts as a resource for system training such as SAP, Legiant, Blue Room, etc.
  • Documents and generates reports associated with training.
  • Designs and creates training manuals, online learning modules and course materials, as needed.
  • Provides necessary trainings to employees including, but not limited to, onboarding, new hire skills training, safety procedures (Forklift and Walkie Stacker training), customer service, and leadership development.
  • Provides recommendations and develops curriculum for instructor-led, on-line and blended solutions to support the learning and development strategy and business needs
  • Evaluates program results and reports on metrics to assess the overall effectiveness of learning initiatives
  • Attends and participates in all required committee, organization, department projects, initiatives and task force meetings.
  • Safeguards and controls confidential and highly restricted information.
  • Participates in community-wide and departmental projects, initiatives and task forces.
  • Completes assignments, projects, reports, and paperwork accurately and timely.
  • Builds and maintains effective quality working relationships with internal and external customers. Acts with customers in mind and is dedicated to gaining their trust and meeting their expectations.
  • Follows all Goodwill policies and procedures. Follows safety rules and regulations. Acts safely at all times.
  • Supports the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures.
  • Performs any other duties as required or assigned.




To perform the job successfully, an individual should demonstrate the following competencies: Design and Innovative, Interpersonal, Planning/Organizing, Problem Solving, and Team Work.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor’s degree in HR or related area required. Three years of experience in Training and Development or related area including leading presentations. Preferred minimum one-year customer service experience and training.  Experience working in a fast paced, results oriented environment. Experience delivering expert level learning facilitation to varying audience levels. Experience with program/project management, gap analysis, program development, learning facilitations, and management an evaluation of program effectiveness. Equivalent combination of education and experience may be considered.



Ability to read and interpret written information. Ability to write clear and informative routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization to effectively teach a variety of training topics. Ability to listen and respond well to questions. Speaks clearly and persuasive in positive or negative situations. Ability to demonstrate strong interpersonal skills for effective delivery of training programs that require collaboration with facilitators, trainees and subject-matter experts.



Ability to evaluate training programs, methods, and materials and choose those that best fit the situation.



Ability to complete basic math (addition, subtraction, multiplication, and division). Ability to create and interpret graphs, percentiles, and ratios. Basic knowledge of cashier money-handling skills and calculations in order to train personnel appropriately.



Ability to use common sense to fully carry out written and oral instructions. Ability to asses and solve problems involving multiple variable situations. Ability to lead and manage multiple projects independently and prioritize competing tasks.



To perform this job successfully, an individual should have knowledge and experience using MS Word processing software; MS Excel spreadsheet software; MS Outlook contact management systems; and MS Power Point presentation software; Payroll systems; Human Resource systems and Learning Management System.



Ability to pass a criminal background search, pre-employment drug screen, and E-verify. Employee must have a clear Colorado driver’s license to drive on Goodwill business.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to the Retail backrooms and

Operations warehouse areas that include, but is not limited to, the following elements: work near moving mechanical parts and/or machinery such as forklifts and compactors, toxic or caustic chemicals, and travelling in inclement weather conditions.


The noise level in the work environment is usually moderate. The employee may work remotely at Retail, Outlet, and warehouse locations in an assigned region. The employee will have work space to work from at Corporate Headquarters located in a general office environment. The employee will travel to Goodwill locations approximately 25% of the time.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must regularly lift and /or move up to 25 pounds and on occasion lift up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell.