GENERAL DESCRIPTION OF THE JOB
The GoodElectronics (GEL) Technician Lead oversees all aspects of inspecting, testing, evaluating and sorting of various networking electronic equipment in a production type setting for the GoodElectronics Refurbished Computer Division. This role serves as a champion and model of GID’s values – “FACE IT” which incorporates fun, accountability, collaboration, empowerment, innovation, and transparency in all that we do.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform the job successfully, an individual should demonstrate the following competencies: Adaptability, Oral Communication, Problem Solving, Quality Management, and Delegation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED). Minimum of one year experience and knowledge in rebuilding computers and computer hardware/software. Two or more years of supervisory experience in a related field or equivalent combination of education and experience. Must demonstrate intermediate to advanced knowledge of computer systems and similar technologies.
Vocational or Technical Certification preferred. A+ Certification preferred.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to work with mathematical concepts such as projections and statistical inference associated with Loss Prevention performance and service delivery. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, identify root causes, draw valid conclusions without bias, develop and implement approved solutions.
To perform this job successfully, an individual should have knowledge of MS Word processing software; MS Excel spreadsheet software; and MS Outlook contact management systems. Proficiency in Internet and general database concepts is preferred.
CERTIFICATES and LICENSES
Ability to pass a criminal background investigation and pre-screen. Must have a clear Colorado driver’s license and be able to drive on Goodwill business, if necessary.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to high. Duties and responsibilities are usually conducted in Warehouse conditions. However, position will travel to Goodwill locations that may vary in environmental conditions. Employee may travel approximately 10% of the time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting and Carrying, raising objects weighting up to 20 pounds constantly, up 30 pounds frequently, and up to 30+ pounds occasionally to raise objects from a lower to a higher position or moving objects horizontally from position-to- position requiring the substantial use of the upper extremities and back muscles. Pushing and pulling in a sustained motion exerting 20 pounds of force constantly, 40 pounds of force frequently, and 75 pounds of force occasionally. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. Sitting: Sitting in one location for an extended period of time is not required. Standing: Standing in one location for an extended period of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reaching: Extending hand(s) and arm(s) in any direction. Fingering: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Repetitive Motions: Uninterrupted repetitions of the wrists, hands, fingers, elbows, or shoulders. Stooping: Bending body downward and forward by bending spine at the waist using the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Visual: The worker is required to have visual acuity to work around forklifts, compactors, balers, etc.