Goodwill of Denver

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Computer Refurbishment Lead Technician GoodElectronics

Computer Refurbishment Lead Technician GoodElectronics

Job ID 
2017-3257
Posted Date 
12/27/2017
Category 
Operations
Location 
US-CO-Denver

More information about this job

Overview

GENERAL DESCRIPTION OF THE JOB

The GoodElectronics (GEL) Technician Lead oversees all aspects of inspecting, testing, evaluating and sorting of various networking electronic equipment in a production type setting for the GoodElectronics Refurbished Computer Division. This role serves as a champion and model of GID’s values – “FACE IT” which incorporates fun, accountability, collaboration, empowerment, innovation, and transparency in all that we do.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs and trains employees to examine, test, evaluate, data wipe equipment and software, assemble, install software, test and verify equipment operates properly.
  • Oversees and receives raw materials from staging area to be processed.
  • Oversees and approves discarded or rejected product, materials, or equipment that does not meet specifications.
  • Collects or selects samples for testing and/or use as models.
  • Gives work direction and oversees work of employees to ensure job duties are being performed accurately and in a timely manner.
  • Performs and explains all warehouse manufacturing system operations.
  • Reports all accidents according to established procedures.
  • Informs Assistant Manager of GEL if supplies are needed.
  • Communicates goals to technicians, oversees the production of goods ensuring adherence to established processing procedures, quality control standards, and pricing policies.
  • Maintains a clean orderly computer division area. Ensures that housekeeping standards are met.
  • Completes volunteer paperwork. Assigns volunteers to different tasks as needed. Tracks volunteer dates and hours worked.
  • Performs janitorial duties as required.
  • Builds and maintains effective quality working relationships with management, co-workers customers, and donors. Uses effective written and verbal communication. Uses good interpersonal skills treating everyone with dignity and respect. Immediately advises supervisor of significant and unexpected problems. Promotes and demonstrates teamwork and cooperation.
  • Completes assignments, projects, reports, and paperwork accurately and timely.
  • Safeguards all Goodwill property including donated goods. Reports any incidents of theft or unauthorized possession/removal of Goodwill property.
  • Follows all Goodwill policies and procedures. Follows safety rules and regulations. Acts safely at all times.
  • Supports the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures.
  • Follows all Goodwill policies and procedures and safety rules and regulations including, but not limited to non-discrimination/harassment; drug/ alcohol free workplace; possession and removal of Goodwill’s property; keeping personal belongings, including cell phones, in lockers during work hours; following allotted break and lunch schedules; using time clock for arrival, lunch beginning, lunch ending and departure every work day; adhering to standards of personal appearance and hygiene as stated in retail dress code; follows entry and exit policies to ensure safety.
  • Works flexible schedules, overtime, weekends, evenings and holidays if required.
  • Performs other duties as assigned.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: Adaptability, Oral Communication, Problem Solving, Quality Management, and Delegation.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED). Minimum of one year experience and knowledge in rebuilding computers and computer hardware/software. Two or more years of supervisory experience in a related field or equivalent combination of education and experience. Must demonstrate intermediate to advanced knowledge of computer systems and similar technologies.

 

Vocational or Technical Certification preferred. A+ Certification preferred.

 

COMMUNICATION SKILLS

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

 

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as projections and statistical inference associated with Loss Prevention performance and service delivery. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to define problems, collect data, identify root causes, draw valid conclusions without bias, develop and implement approved solutions.

 

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of MS Word processing software; MS Excel spreadsheet software; and MS Outlook contact management systems. Proficiency in Internet and general database concepts is preferred.

               

CERTIFICATES and LICENSES

Ability to pass a criminal background investigation and pre-screen. Must have a clear Colorado driver’s license and be able to drive on Goodwill business, if necessary.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate to high. Duties and responsibilities are usually conducted in Warehouse conditions. However, position will travel to Goodwill locations that may vary in environmental conditions. Employee may travel approximately 10% of the time.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Lifting and Carrying, raising objects weighting up to 20 pounds constantly, up 30 pounds frequently, and up to 30+ pounds occasionally to raise objects from a lower to a higher position or moving objects horizontally from position-to- position requiring the substantial use of the upper extremities and back muscles. Pushing and pulling in a sustained motion exerting 20 pounds of force constantly, 40 pounds of force frequently, and 75 pounds of force occasionally. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. Sitting: Sitting in one location for an extended period of time is not required. Standing: Standing in one location for an extended period of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reaching: Extending hand(s) and arm(s) in any direction. Fingering: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Repetitive Motions: Uninterrupted repetitions of the wrists, hands, fingers, elbows, or shoulders. Stooping: Bending body downward and forward by bending spine at the waist using the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Visual: The worker is required to have visual acuity to work around forklifts, compactors, balers, etc.