GENERAL DESCRIPTION OF POSITION
The Assistant Administrative Manager of GoodElectronics (A2) is a vital part of achieving Goodwill’s mission. The A2 performs duties focused on customer service including, but is not limited to ensuring customers receive efficient and courteous service, scheduling commercial pickups for customers, recording materials from those transactions and creating invoicing when necessary. This position will also focus on department administrative support and computer processing including analysis of operational metrics and reports, project coordination, training and development of staff and human resources compliance. The A2 provides support to the Assistant Manager and Area Manager, GoodElectronics as deemed appropriate. The position is the first step in the development of skills and experience leading to operations leadership competencies. The A2 will display initiative, effort and commitment to carrying out GID’s mission; inspires, motivates and guides others towards goal and acts in a proactive achievement-oriented manner. This position serves as a champion and model of GID’s values – “FACE IT” which incorporates fun, accountability, collaboration, empowerment, innovation and transparency in all that we do.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform the job successfully, an individual should demonstrate the following competencies: Ability to problem solve, attention to detail and accuracy, project coordination skills, a high level of customer service and excellent computer skills.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
High School/GED required. Bachelor’s degree preferred. Minimum 1 year experience in a related administrative, retail management/customer service role. Internal candidates must take established prerequisites in preparation for the role. Experience in the electronics recycling, environmental health and safety or auditing is preferred, but not required.
Ability to read, analyzes, and interprets general business reports/periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as , interest, commissions, proportions, percentages, and apply necessary mathematical skills to address material related issues, logistics and statistical data issues. Ability to apply mathematical concepts to manage appropriate budgeting practices.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully the individual must demonstrate technical competencies associated with operational/transportation/project support and implementation. It is preferred individual have technical writing experience or skills, but is not required.. Specifically the individual should have strong Microsoft Office skills.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to high. Employee will work a majority of the time in a general office environment but is located in a sometimes loud and fast paced warehouse environment. However, as business needs dictate, employee will travel to Goodwill Retail and Operations locations where environmental conditions may vary. Employee may travel approximately 5-10% of the time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical - Light Work: Lifting and Carrying Raising objects weighting up to 10 pounds constantly, up 20 pounds frequently, and up to 30 pounds occasionally to raise objects from a lower to a higher position or moving objects horizontally from position-to- position requiring the substantial use of the upper extremities and back muscles. Pushing and Pulling: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward to pull, draw, drag, haul or tug objects in a sustained motion exerting 10 pounds of force constantly, 20 pounds of force frequently, and 30 pounds of force occasionally. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. Standing: Standing in one location for an extended period of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reaching: Extending hand(s) and arm(s) in any direction. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Repetitive Motions: Uninterrupted repetitions of the wrists, hands, fingers, elbows, or shoulders. Stooping: Bending body downward and forward by bending spine at the waist using the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Visual: The worker is required to have close visual acuity to perform activities such as operating office machines; preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; determining the accuracy, neatness, and thoroughness of work assigned. The worker is required to have visual acuity, including color, to visually inspect products for small defects at distances close to the eyes and within or at arms’ length. The worker is required to have visual acuity, including color, to read prices, operate a cash register, complete credit card and return paperwork, etc.