Goodwill of Denver

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Assistant Administrative Manager GoodElectronics

Assistant Administrative Manager GoodElectronics

Job ID 
2017-2897
Posted Date 
8/28/2017
Category 
Operations
Location 
US-CO-Denver

More information about this job

Overview

GENERAL DESCRIPTION OF POSITION

The Assistant Administrative Manager of GoodElectronics (A2) is a vital part of achieving Goodwill’s mission. The A2 performs duties focused on customer service including, but is not limited to ensuring customers receive efficient and courteous service, scheduling commercial pickups for customers, recording materials from those transactions and creating invoicing when necessary. This position will also focus on department administrative support and computer processing including analysis of operational metrics and reports, project coordination, training and development of staff and human resources compliance. The A2 provides support to the Assistant Manager and Area Manager, GoodElectronics as deemed appropriate. The position is the first step in the development of skills and experience leading to operations leadership competencies. The A2 will display initiative, effort and commitment to carrying out GID’s mission; inspires, motivates and guides others towards goal and acts in a proactive achievement-oriented manner. This position serves as a champion and model of GID’s values – “FACE IT”  which incorporates fun, accountability, collaboration, empowerment, innovation and transparency in all that we do.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Contributes to exceeding the GoodElectronics sales revenue and other goals.
  • Leader in problem solving and ensuring day to day customer satisfaction.
  • Accurately prepares and makes recommendations on detailed sales, turnover, customer relations reports, KPI reports and other reports as needed to ensure operational excellence.
  • Works with Assistant Manager, Certification and Compliance Specialist and Area Manager, GoodElectronics in the creation and maintenance of SOP’s and documentation relating to all R2:2013, OHSAS18001, and ISO14001 standards, 40CFR part 273 federal regulations as well as local, state DOT and OSHA regulations
  • Processes all invoices, HR Actions, payroll, recruitment actions and new hire on-boarding paper work.
  • Works directly with Assistant Manager, dispatch, drivers and warehouse leadership to coordinate inbound and outbound loads to other GID locations as well as outside partners.
  • Supports GoodElectronics leadership in the training and development of staff, helps with ensuring quality service, accurate record keeping and the ongoing advancement of the program.
  • Acts as Manager on duty in the absence of the Assistant Manager, GoodElectronics or Supervisors.
  • Takes action and trouble shoots all system and process issues including communication and follows up with appropriate departments such as IT and Human Resources.
  • Uses effective written and verbal communication. Uses positive interpersonal skills treating everyone with dignity and respect.
  • Follows and enforces all Goodwill policies and procedures. Champions and enforces safety rules and regulations. Acts safely at all times.
  • Champions the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures.
  • Works flexible schedules, weekends, evenings, holidays and overtime and may float to other area locations.
  • Performs other duties as assigned.

 

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: Ability to problem solve, attention to detail and accuracy, project coordination skills, a high level of customer service and excellent computer skills. 

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND EXPERIENCE

High School/GED required. Bachelor’s degree preferred. Minimum 1 year experience in a related administrative, retail management/customer service role. Internal candidates must take established prerequisites in preparation for the role. Experience in the electronics recycling, environmental health and safety or auditing is preferred, but not required.

 

COMMUNICATION SKILLS

Ability to read, analyzes, and interprets general business reports/periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as , interest, commissions, proportions, percentages, and apply necessary mathematical skills to address material related issues, logistics and statistical data issues. Ability to apply mathematical concepts to manage appropriate budgeting practices.

 

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

COMPUTER SKILLS

To perform this job successfully the individual must demonstrate technical competencies associated with operational/transportation/project support and implementation. It is preferred individual have technical writing experience or skills, but is not required.. Specifically the individual should have strong Microsoft Office skills.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate to high. Employee will work a majority of the time in a general office environment but is located in a sometimes loud and fast paced warehouse environment. However, as business needs dictate, employee will travel to Goodwill Retail and Operations locations where environmental conditions may vary. Employee may travel approximately 5-10% of the time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical - Light Work:  Lifting and Carrying Raising objects weighting up to 10 pounds constantly, up 20 pounds frequently, and up to 30 pounds occasionally to raise objects from a lower to a higher position or moving objects horizontally from position-to- position requiring the substantial use of the upper extremities and back muscles.  Pushing and Pulling: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward to pull, draw, drag, haul or tug objects in a sustained motion exerting 10 pounds of force constantly, 20 pounds of force frequently, and 30 pounds of force occasionally. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. Standing: Standing in one location for an extended period of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reaching: Extending hand(s) and arm(s) in any direction. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with  skin, particularly that of fingertips. Repetitive Motions: Uninterrupted repetitions of the wrists, hands, fingers, elbows, or shoulders. Stooping: Bending body downward and forward by bending spine at the waist using the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Visual: The worker is required to have close visual acuity to perform activities such as operating office machines; preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; determining the accuracy, neatness, and thoroughness of work assigned. The worker is required to have visual acuity, including color, to visually inspect products for small defects at distances close to the eyes and within or at arms’ length. The worker is required to have visual acuity, including color, to read prices, operate a cash register, complete credit card and return paperwork, etc.