Goodwill of Denver

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Lead Retail Sales Associate Tower Road Store

Lead Retail Sales Associate Tower Road Store

Job ID 
2017-2744
Posted Date 
6/6/2017
Category 
Retail
Location 
US-CO-Aurora

More information about this job

Overview

GENERAL DESCRIPTION OF THE JOB

The Goodwill Industries of Denver (GID) Lead Sales Associate is a vital part of achieving Goodwill’s mission. The Lead is considered a subject matter expert in Retail Sales and Retail Production and will work side-by-side with employees and community service volunteer workers. This position is a high energy, positive and supportive team member who partners closely with other Store Leadership to ensure the success of the retail store.

 

The Lead Sales Associate will display initiative, effort and commitment to carry out GID’s mission; inspires, motivates and guides others towards goals and acts in a proactive achievement-oriented manner. This position serves as a champion and model of GID’s values – “FACE IT” which incorporates fun, accountability, collaboration, empowerment, innovation and transparency in all that we do.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Under the supervision of management, oversees employee training regarding duties, expectations, and safety.
  • Give direction to employees while working side-by-side with them to ensure job duties are being performed efficiently, in a timely manner, and as per standard operating procedures.
  • Builds and maintains effective quality work relationships with management, co-workers, customers, and donors, treating everyone with dignity and respect.
  • Promotes and demonstrates teamwork and cooperation.
  • Provides excellent customer service and professionally answers questions of both customers and employees.
  • Works with all employees to maintain a clean, orderly, and safe store.
  • Works with management to enforce all company policies and procedures.
  • Works with Supervisor to ensure that daily reports and paperwork are completed in a timely and accurate manner.
  • Reports all accidents according to established procedures.
  • Oversees all community services volunteer functions which include completing all necessary paperwork in a timely and accurate manner, delegating duties to CS volunteers, and ensuring all policies and procedures are adhered to.
  • Oversees all safety protocol, ensuring compliance to all safety standards, completion of all necessary drills and training, and filing of all necessary reporting, including incident reports.
  • Works flexible schedules, weekends, evenings, holidays and overtime as required.
  • Performs other duties as assigned.

 

Please check the position emphasis that you will be required to fulfill.

 

Sales Lead

  • Under the direction of Sales Supervisor, oversees the displaying and rotation of store merchandise.
  • Under the direction of Sales Supervisor, responsible for cash register charges, paperwork, and balancing the register at the end of the shift.
  • Informs Sales Manager and/or Assistant Sales Manager if supplies are needed.
  • Trains employees to provide a high level of customer service and salesmanship.


 

 

 

    Production Lead

  • Under the direction of Production Supervisor, oversees the receiving, storing, classifying, categorizing, pricing, sorting, and sizing of store merchandise and donations.
  • Under the direction of Production Supervisor, oversees quality control of product.
  • Informs Sales Manager and/or Assistant Sales Manager if supplies are needed.
  • Trains employees to provide a high level of customer service and store product.

 

EDUCATION AND EXPERIENCE

High school diploma or GED and a minimum of 6 months experience in a retail merchandising, manufacturing or related setting. 

 

COMMUNICATION SKILLS

Ability to read, analyzes, and interprets general business reports/periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and apply necessary mathematical skills to address IT technical issues. Ability to apply mathematical concepts to manage appropriate budgeting practices.

 

CRITICAL THINKING SKILLS

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

CERTIFICATES AND LICENSES

Employee must have an active Colorado driver’s license aligned with Goodwill Industries of Denver’s policies to drive on Goodwill business.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate. Employee will work a majority of the time in a general office environment. However, as business needs dictate, employee will travel to Goodwill Retail and Operations locations where environmental conditions may vary. Employee may travel less than 5% of the time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

Please check the position that you will be required to fulfill and verify you are able to meet the physical requirements of the position with or without accommodation.

 

    Sales Lead  Physical - Light Work: Lifting and Carrying Raising objects weighting up to 10 pounds constantly, up 20 pounds frequently, and up to 30 pounds occasionally to raise objects from a lower to a higher position or moving objects horizontally from position-to- position requiring the substantial use of the upper extremities and back muscles.  Pushing and Pulling: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward to pull, draw, drag, haul or tug objects in a sustained motion exerting 10 pounds of force constantly, 20 pounds of force frequently, and 30 pounds of force occasionally. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. Standing: Standing in one location for an extended period of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reaching: Extending hand(s) and arm(s) in any direction. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Repetitive Motions: Uninterrupted repetitions of the wrists, hands, fingers, elbows, or shoulders. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Visual: The worker is required to have close visual acuity to perform activities such as operating office machines; preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; determining the accuracy, neatness, and thoroughness of work assigned. The worker is required to have visual acuity, including color, to visually inspect products for small defects at distances close to the eyes and within or at arms’ length. The worker is required to have visual acuity, including color, to read prices, operate a cash register, complete credit card and return paperwork, etc.

 

    Production Lead  Physical - Medium Work: Lifting and carrying objects weighing 20 pounds constantly, 30 pounds frequently, and 40 pounds occasionally to raise objects from a lower to a higher position or moving objects horizontally from position-to- position requiring the substantial use of the upper extremities and back muscles. Pushing and Pulling: Using upper extremities to exert force in order to push, pull, draw, drag, haul or tug objects in a sustained motion exerting 15 pounds of force constantly, 25 pounds of force frequently, and 50 pounds of force. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reaching: Extending hand(s) and arm(s) in any direction. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Repetitive Motions: Uninterrupted repetitions of the wrists, hands, fingers, elbows, or shoulders. Stooping: Bending body downward and forward by bending spine at the waist using the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Visual: The worker is required to have visual acuity, including color, to visually inspect products for small defects at distances close to the eyes and within or at arms’ length.